leovegas FAQ

Our leovegas KYC verification requires two documents: a photo ID and proof of address. Your photo ID must be a government-issued document such as a passport, national ID card, or driver's license. Your proof of address must be a recent utility bill, bank statement, or official letter dated within the last three months. Both documents must be clear, legible, and show your full name. We process KYC verification within one business day. If your documents are unclear or incomplete, our support team will contact you via email to request resubmission. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.

If you suspect unauthorized access to your leovegas account, contact our support team immediately via live chat, email, or phone. Do not attempt to log in multiple times. Our support team will verify your identity using information from your account and KYC documents, then secure your account and investigate the issue. If your password has been compromised, we will help you reset it. If you notice unauthorized transactions, we will review your account history and work with you to resolve the issue. Our support team responds in English and Indonesian and can assist you within standard business hours.

No. Our leovegas terms and conditions permit one account per user. Multiple accounts are not allowed and may result in account suspension or closure. If you have forgotten your password or cannot access your existing leovegas account, contact our support team for account recovery assistance. We can help you regain access to your account without creating a new one. If you have multiple accounts, contact support to consolidate them or close the duplicate accounts.

Our leovegas platform does not charge deposit or withdrawal fees. However, your bank or payment provider may charge fees for transfers. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet are processed instantly with no leovegas fee. Bank transfers via mobile banking, local payment, online payment, and e-wallet may take one to two business days and are subject to your bank's standard transfer fees. Withdrawal fees depend on your payment method and bank. We recommend checking with your bank or payment provider about their fees before depositing or withdrawing.

Yes. Our leovegas platform accepts deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet bank transfers. To deposit via bank transfer, select your bank from the payment method list on the deposit page, enter the amount, and follow the on-screen instructions. Our leovegas system will provide you with a unique account number for your transfer. Bank transfers typically take one to two business days to process. Withdrawals to mobile banking, local payment, online payment, or e-wallet accounts are processed within one business day, subject to your bank's processing times. If your transfer does not arrive within the expected timeframe, contact our support team with your transaction reference number.

Promotion codes on leovegas are entered during the deposit process or in your account settings. When you make a deposit, look for a field labeled "Promotion code" or "Promo code" on the payment page. Enter the code exactly as provided and complete your deposit. If the code is valid, the promotion will be applied to your account. Some promotions are applied automatically to new accounts and do not require a code. For details about current promotions, visit our promotions page or contact our support team. Our support team can confirm whether a code is active and help you apply it to your account.

RTP stands for Return to Player. It is a percentage that describes the average amount a slot game returns to players over a large number of spins. For example, a slot game with an returns an average of 96 cents for every dollar wagered over time. RTP is a theoretical average and does not guarantee results on any single session. Our leovegas slot games display the RTP for each game in the game information or help section. Different slot games have different RTPs. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP. You can review the RTP before playing a game to understand the game's payout structure.

Our leovegas support team responds to queries within standard business hours. Live chat support is available during operating hours and typically responds within minutes. Email queries are answered within 24 hours. Phone support is available in English and Indonesian during business hours. For urgent account issues such as suspected unauthorized access, contact live chat or phone support immediately. For general questions about game rules, betting, or account features, email or live chat are appropriate channels. Response times may be longer during peak periods or holidays such as Idul Fitri or Idul Adha. If you need immediate assistance, live chat is the fastest option.

If you suspect unauthorized access to your leovegas account, contact our support team immediately via live chat, email, or phone. Do not attempt to log in multiple times. Our support team will verify your identity using information from your account and KYC documents, then secure your account and investigate the issue. If your password has been compromised, we will help you reset it. If you notice unauthorized transactions, we will review your account history and work with you to resolve the issue. Our support team responds in English and Indonesian and can assist you within standard business hours.